Call to Carol in Security
David and Maggie called us with high praises for the professionalism and great work performed at their home this morning by security technicians Josh Howard and Chad Reece.

Call to Customer Service
Mary H. called in to let everyone at ETC know how great a job Dale Corbin did this morning resolving her DSL problem. She said Dale was on time, very polite and professional, and went above and beyond the call of duty. She just wanted to let us know what a great asset he was ETC.

Call to Customer Service
Richard call in and said that Mr. Berry was polite and very professional. He also said that he wanted ETC to know what a great employee we have. Richard said he has dealt with AT&T and other phone companies but people like Chris are what makes ETC unique and he wanted ETC to know that.

Call to Customer Service
I just had a call from a customer giving Tony Ledford lots of praise. She said she had never had service that fast. Her child was sick & asleep on the sofa & she said he was very quite-had to step over toys, but was very nice & professional.

From Customer Service
Dwight E. came in office to let us know what a nice young man Brandon Baker is. He said that he did an excellent job and took his time to explain things to him.

Call to Customer Service
Mrs. E G called in to let ETC know how appreciative she was of Jason Lickey, Andrew Payne, Joyce Barker, Bessie Henson and Pam Reece. She has spoken with all of them recently and cannnot praise them enough! She said that Jason and Andrew were very persistent in going above and beyond in helping her resolve her issues on her web site and she cannot believe Pam has only been here for one month. She said every person at ETC is just wonderful!

From a Customer Survey
All of my experiences with the Blue Ridge, Georgia office have been nothing buy exceptional! They are kind, friendly, and always responsive.

Call to Roger
Janice S left me a message about how impressed she is with all of the good customer service that we have delivered to her. She stated that every ETC employee she has had any contact with has been Great! She is a customer service teacher and was going to use ETC as an example in her next class at the University of Georgia (UGA).

Call to Lisa in the Customer Service
Customer was just on the phone and gave ETC a wonderful compliment. She said ETC was always so friendly and wonderful, whether coming out to her home or just when she calls in.

Comments from Customer Surveys
"Lisa took time to answer my questions and was pleasant.”

"I love dealing with the ladies at the Jasper office. They are always so helpful and so nice and are always happy. Keep up the great work!!”

Call to Russell Hood
I have just gotten off the phone with Janice S. She wanted everyone to know that she was a Customer Service Instructor and that Tabby had handled a question for her and had "made her feel important."

Call to Frankie Rigdon
Ms. R said she wanted to let ETC know what a wonderful job that David Totherow and Michael Reed did to help improve her internet and CATV service. She said that they were both considerate and knowledgeable.

Call to Sheryl
One of our new customers, Barbara R., had service installed this morning by Philip Underwood. Mr. R called to say Philip did a "fine job" and "is a nice fella."

Call to Missy
I just spoke with Louise R and she wanted us to know that the technician (John Moreland) that installed her service was very nice in her words "Just a terrific young man".

Call to Lisa
Brandon Jones did an install for Lenwood and Marion H., and she just called in to say what an awesome job he did. She says he was very patient with her, walking her through everything, and wanted to be sure that he was commended for such good service.

Comment to Glenda in Customer Service
A very satisfied customer came into the Ball Ground office with nothing but compliments for Daniel. Floetta and JJ said they knew the true meaning of neighbors serving neighbors. Daniel took the time to explain everything, very nice, professional, and polite. For the first time ever they only have to use one remote for everything.

Customer comment in Jasper office to Rena
I just had Mr. Max T. in the office disonnecting his cable. He is moving to Canton. He said he wanted everyone to know how bad he hated giving up ETC. He knew Mr. Harrison years ago and had the opportunity to have lunch with him several times. He had gotten to know John and Doug during this time. He said they were fine men and he could tell a lot about them by all the upstanding, high class employees that worked for ETC. He said he had never met one that he would not have in his home. He said this is the best company he has ever dealt with and he wanted everyone to know that he considered ETC as his family. I agreed that we all felt as one big family and we tried to treat each and every one as our family. He was super, super nice.

Email to Tech Support
I an writing this email to acknowledge the service from your DSL Support Group and the extraordinary help from one of their members. In today's service-oriented society good service should be the goal of all businesses. I have always found this to be true whenever I have had to contact your DSL Support Group. They have always helped me resolve my problems, both promptly and with patience.

I say patience as I am visually impaired and have to use Assistive Technology software (Freedom Scientific's MAGIC) in order to see and hear what is on my PC. Since we started using ETC's DSL, and later when I added Web Hosting, your Support Group has been great. But this email is to acknowledge one member of the Support Group whose assistance takes "service" to an even higher level.

A short time ago I realized that my failing vision precluded my ability to continue my Web Hosting and that I would have to turn it over to someone else. It was during this time, very soon after I terminated the Hosting, that it was found that the verbiage for a key page was totally garbled and this was true on all of my backups. I remembered that what was shown on my ETC'-hosted webpage had been correct. I contacted the DSL Support Group and spoke to Andrew Payne of the Internet Support Group, who had assisted me in the past. I explained my problem and he was able to access the old website and send an email to me with the uncorrupted verbiage. This enabled me to correct the coding before turning it over. This assistance may or may not be ordinary service but, to me, it went far beyond that which I would have expected.

I wish to commend all of your Support Staff for their invaluable assistance but especially Andrew Payne for truly extraordinary service.

Call to Candace in the Call Center
Mr. Leonard P just called to thank Daniel Reece for having such a great attitude. He also wanted it to be known that Daniel did an excellent job and he was very impressed with ETC from the time he called in until Daniel left his house.

Call to Barbara
James S just called & wanted ETC to know that Michael Whitmore did a great job installing his service. He said he was a super guy & very pleasant. He said Michael bend over backwards to help & make sure that everything was achieved.

Comment to Gwen in Customer Service
Josh & Michael worked on a security system that had been damaged by storm The customer came into office in Jasper office and said: "Those 2 men did a great job. Very professional, very friendly, easy to work with...Please tell their supervisor."

Call to Kim in Customer Service
Mrs. Edgar M had their telephone number ported over to ETC on Wednesday. She wanted to let everyone know what a wonderful job Daniel Reece did. He was very friendly, professional and extremely knowledgeable.

Call to Joy in Customer Service
A customer by the name of Mary Ann just called in and wanted to give high praising marks for our repairmen Larry Clayton who was out at their house on a repair ( for apprx 3 hrs) and did a fantastic job. She said "It was rare these days for someone to take the time and effort to help a customer with the trouble that they had." She also said, "He was helpful, and knew exactly what needed to be done and did it,and was extremely grateful, for all of his hard work to fix the problem."

From a Customer Survey letter about Michael Reed
The installer was very pleasant even though his outside work was done in a pouring rain. He should be commended.

Call to Lisa in the Call center
Customer Tim H. wanted to let us know he has had service with many larger phone companies, and that ETC was by far the best...by a mile. He states that he is especially impressed with our voicemail service. He says it is professional, with many options, and that a specific larger company's voicemail services do not allow him to replay his messages, and a wireless phone provider's voice message service will not give the time of the call on the replay.

Compliment from Tim D. to Donna in the Blue Ridge office
I just had a gentleman come in the Blue Ridge office handing out "gold stars" (that is how he put it) to Jessica, Glenda and Tony. He said that he called on May 16th and talked to Jessica to have cable service reconnected and was told that it takes about 3 days for reconnect. He said when he arrived in town, his cable service was working and he appreciated the speedy reconnect. He also said that his phone was not working when he arrived. He called and talked to Glenda, he told her due to medical problems they needed it fixed quickly. He said that Tony came to his home and had problem resolved within 3 to 4 hours after calling in. He said that he is from Chicago and if AT&T gave service to their customers like ETC gives to theirs, it might be a better place. He said to "Please pass out the gold stars".

Story from Rena
I just wanted to let everyone know what one little paint job meant to a very sick lady. Sue M. from Jasper has been an ETC customer for a long time. She has a pedestal in her yard that looked very bad. Today, Bill drove out there and put a new coat of paint on it. I called Sue to see if she had seen it. When she answered the phone, I could tell in her voice that she was not feeling well. I asked her how she was and she said she was not feeling too well today. I asked her if she had looked outside to see her new paint on the pedestal. She went to the door and started laughing and carrying on about how pretty it was. She said it meant so much to her to see this and said we had lifted her spirits to be sure. I want everyone to know just what a little paint can do for someone. Thanks Bill for taking care of such a small matter that has given such joy to someone in need.

Comment to Mitchell Pack
Susan M told me that a young man needed a pat on the back. Susan explained to me that she had called the support line at 9:45pm and Andrew Payne answered the phone. She said that he was very kind and very understanding and that he stayed on the phone with her until 10:30 and helped her fix the problem. It was something very important and she could not have completed her task without Andrew's help.

Comment from a customer who walked into the Ball Ground office
Customer Patricia H. came into Ball Ground, singing praises for Anthony Guglielmo. They said he did a fantastic job of getting all televisions in the house getting great reception, and that Anthony was the best tech they ever had come out.

Call to Eddy in the Call Center
Mrs. Dorfman just called and was having high speed trouble. She stated she called last night and spoke with Lawrence and he was very knowledgeable and super nice. She also stated that Dale came this morning and he was super. He got her up and running again. She wants us to know that she thinks ETC has best customer service around!!

Call to Lisa in Customer Service
Our customer Howard E called in to say that installer Chris Berry has been to his house 3 different times over the course of two and a half years, and always does a bang up job. Mr. Elkins says Chris has a good attitude, and appears to truly enjoy what he does. He recommended Chris deserves a raise! Mr. Elkins concluded by saying he has never had a bad experience with ETC, as everyone bends over backwards to do a good job.

Message left for Glenda in Customer Service
Scott Kiser went to the home of Judith Y. on 4/18/08 for a service request. She left a message on the Night Call 4/19/08 how efficient, prompt and courteous he was at a time when the service was needed since her mother in law was facing surgery and the daughter was expecting any time. She was very impressed with his service.

Call to Bessie in Customer Service
A customer called in singing Michael Reed's praises! They stated he worked in the sleet and rain yesterday to run lines to her home and that every time in the past when it rained her service would go out. Michael found the problem and corrected it. Her service did not go out during the rain yesterday.

Call to Rena in customer service
Mr. and Mrs. Judson T. wanted to let everyone know just what a fine and dedicated employee ETC has in John Lohman. They said he went far and beyond his call of duty yesterday when he installed their digital cable and high speed internet. He spent time with them going over everything which meant so much to them. They wanted me to be sure and thank him again for them.

Comment to Dave Garner
Mr. Will D. was very complimentary of Van Powell and his crew for the job they did in putting up a pole at First Baptist Jasper. He went on about the job those guys did while making it look easy.

Posting from Reynolds on Yahoo News Groups

"It took 7 days for AT&T (BellSouth) to fix an intercept problem, they needed to change the referral number. On the otherhand at my place in Ellijay Ga. Ellijay Telephone Company ETC took my order for unlimited long distance , call forwarding, caller id, three way calling and it was in the switch within 12 minutes. And I "used" to think the independents were not as good as AT&TO!"

Email to Matt & Andy in Tech Support
As you see I am on-line again. I started from beginning following the 5 steps, instructions, resetting the modem and router one of you gave me. It Worked!! Thanks, one again for your xpertese. As for that joker setting in some other country wanting to charge me $30+ for tech. support and sell me another rouder, he can #**#!!#$%!! Thanks again - Beverly

Call to Missy in Customer Service
Mr. and Mrs. Jimmy T just recently had new cable service installed and said they were very pleased and that the installer was very nice and had recommended the Economy package to them. They came in and signed up for the package today and were so pleased with Brandon's work that they requested he come back and install their phone service also.

Call to Gwen from Valerie H.
"I have had service in the past with Alltel, Comcast, AT&T, and DirecTV... ETC is by far the best system/company I have had. Thank you"

Call to Lisa in Customer Service
Marvin A. called in to say many wonderful things about two technicians. The first one is Dale Corbin. He said Dale solved his internet problems, took time to explain everything, fixed the roar on his phone, and he is "tickled to death", along with now having faster internet speed. The second person is Michael Reed. He said Michael took the time to explain his cable to him and now he has perfect reception. He also complimented the timeliness of both gentlemen in getting to his house. Mr. Von Alman says he is also in the service industry, and realizes how we don't hear enough about the good experiences customers have. He says also that he will tell everyone he knows that he is proud to be a customer of ETC.

Call to Lisa in Customer Service
Greg R just told me what wonderful experience he has had with our customer service at ETC. He said they came up for a weekend and were out of service, and we were out there and had the problem corrected within 45 minutes.

Comment to Charlotte
"I met a nice couple in the Circle J Steakhouse at Blue Ridge the other night, by the name of Frank & Betty. They just wanted everyone to know how much they appreciated the curteousy shown by Carol West in helping them get their security system order setup. Even though Frank is a little hard of hearing, he said Carol was so sweet and patient with him. Then,Chad Reece and Justin Strohl came out to install and were so friendly and curteous. They took the time to explain how to operate the system and worked with him until he fully understood all the intricate details. They could not say enough about how nice and professional these guys were and how well they represented ETC. This couple was originally from this area and had moved away for many years and was not accustomed to this personable type service."

Call to Shelia
Bryan and Donna just had Broadband internet installed. Bryan said John Lowman did a great job. They also said they may upgrade to the Total Package later and would like for John to install. John was very nice and informative.

Call to Kim
John M wanted everyone at ETC to know what a professional job Brandon Jones did installing his service. He was early, polite, knowledgeable, and very helpful.

Customer Survey Comment
"The customer service rep, Lisa, in Jasper was the nicest rep I have ever dealt with. She is an asset to your company."

Call to Amanda
Carolyn B. called in to say how much she appreciates our tech support. Andrew Payne was so knowledgeable, courteous, & polite. She has never called in & them not be able to help her.

Email to Tech Support
"Dear Dale Cochran. I find your enewsletter to be most informative especially the tutorials and ask the help desk. I am 77 years old and find computers mind boggling especially their terminology, so when you explain it in plain english it is great! Thanks again and keep the explanations coming. Jean and Jack."

Call to Barbara B.
Luis T. just called to say that Michael Reed did a fantastic job installing his Broadband & his DVR. He was very pleased & wanted to pass that on to ETC.

Call to Donna W.
I had a call from Paul B. He wanted to acknowledge David Totherow and how much he appreciated his patience. He also said that David was “really very pleasant and very knowledgeable.”

Call to Brent Dotson
I just received a call from Bill at Bent Tree and he wanted to let us know what a great job Howard Strohl had done on his security install.

Call to Karen A.
I just received a call from a Sharon from our Fannin Area wanting to let us know how much she appreciated ETC as a company and what they do in the community. She didn’t think we heard it enough so she wanted to make sure I told someone. Her daughter was one of the Basketball All Tourney winners and was excited that we were there taping the games. It meant a lot to her to be able to get copies of the games to send to the grandparents to watch.

Call to Barbara B.
I just talked to Patricia & she wanted ETC to know that John Moreland did a great job on her installation. She was just moving in & had movers delivering furniture & had boxes everywhere. She said he just worked around all that & was very polite.

Call to Lisa T.
Pam just called in to ask us to pass the word that Josh Hood did a wonderful job working on their wireless Tuesday, and she also stated she knew ETC was all about customer service.

Call to George R.
Harold called from the Bent Tree area to compliment Anthony Guglielmo. He said that Anthony explained everything very well and his service is the best it has ever been.

Call to Rena K.
Received a call from Linda. She said she wanted to call and give a lot of positive feedback to one of the greatest installers she had ever met. She did not know his name but said he was an elderly gentleman with such a great outlook on life and really made her day brighter. I looked up to find it was Larry Clayton. She wanted to thank him for a job well done.

Call to Janet H.
Linda called in to compliment Daniel Reece. He installed her Broadband and she said he was very professional, courteous, knowledgeable and a very nice person.

Call to Donna W. Customer Service Relations: "Anthony was very cordial and explained everything very well. He was very pleased and wanted to let ETC know what an EXCELLENT EMPLOYEE that we have."

From Randall Jones - Broadband Plant: "I received a phone call from a customer he wanted to let everyone know what a great job Phillip Underwood and Jamey Jordan did --- he was impressed at how much they cared --- he said they went to great lengths to make sure everything was good from the pole all the way to the equipment in the house before leaving."

Call to Candace G. Customer Service Relations: "A customer just came in the Jasper office and wanted to compliment ETC on there excellent service and packages. He just upgraded his cable and phone last month and was very pleased with every single detail in the change process. Most of all, his bill decreased $7 and he got more services. He was very pleased and wanted to thank everyone that was involved. Even the installer sat down with him and explained how to use the DVR and remote."

Call to Gwen M. Customer Service Manager: "A customer called in to tell management that the Steve Parks fixed her High Speed internet and was knowledgeable, friendly, and efficient."

From Kelly H. ETC3: "I spoke with a customer yesterday who was very excited about the changes we made with digital. She changed her package to get a DVR and Showtime (two things she wanted but couldn’t afford to add on before). Being able to drop the channels she didn’t really want allowed her to get what she wanted with only a $5 increase. She was excited about having more flexibility in choosing her cable service."

From Debbie S. - Warehouse: "A lightning storm caused an internet outage at Dr. Fowler’s office. Tom Walker happened to be at the office and advised them to reboot their high speed router. Thanks to Tom’s quick thinking, a work stoppage at Dr. Fowler’s office was avoided."

Call to Donna W. Customer Service Relations: "A lady called in to compliment Tony Ledford, stating she wasn’t used to having such a quick response. She said that Tony was a very nice and polite gentleman. She said she is very pleased with our service."

Call to Jessica S. Customer Service Relations: "A gentleman came in the office and was having a problem with a phone jack. Tony Ledford was in office and assisted him with questions and then I put in a trouble ticket and Tony went to his house and determined the problem. The customer came in today and wanted us to know how helpful and friendly Tony was. He said he did a great job."

Call to Lisa T. Customer Service Relations: "A new customer wanted to let everyone know what a wonderful job Shannon did today at her house. She says she also wants to send a letter to further compliment the hard work he did today."

From Matt Starks - Sales: "I sold service to the new comfort inn and suits in Blue Ridge several months ago. I received a call from the president of Omni Hospitality Wednesday and he informed me that they could not get the contractors they hired to finish their work and wanted to know if we could help. I made several calls to various departments and everyone pitched in and helped out. Randall Jones called me Thursday afternoon to let me know that he received a call from Joe with Omni Hospitality. Joe wanted to thank ETC for their Prompt and professional service. He also told Randall that when I first gave them my quote ETC was not the cheapest, but went with us because of our dedication to service and community. Congratulations to all that had a part of this order."