SecureIT Support Information | Ellijay Telephone Company, ETC

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SecureIT Services SUPPORT INFO

Although the protection offered by SecureIT Services is a best-in-breed solution, our customers still need our assistance on occasion. If you are a customer of SecureIT Services, you have free technical support at your fingertips 24 hours per day, 7 days per week. Our trained representatives are happy to help with the assistance you need.

SecureIT Services support is available in the following methods:

Call Toll Free to 1-877-373-3320
Instant online chat by right-clicking on the gold padlock in the icon tray & then selecting request mode support
E-mail support@securitycoverage.com

Simply choose the most convenient method and let us help!
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Before contacting SecureIT Services, the following information should be available:

Name
Telephone Number
Internet Provider
Operating System
Internet connection method (dial-up or broadband)

If your Internet connection is "always on,"
it needs to be "always protected."

*GUARANTEED PROTECTION...
In order to qualify for the guarantee, a user must have incurred the threat on the machine while SecureIT Services was installed. SecurityCoverage performs a complete PC cleanup during its remote assisted installation process. Only PCs using the remote assisted installation qualify for the SecurityCoverage guarantee. SecurityCoverage reserves the right to deny the guarantee claim if the threat is deemed to be pre-existing or self-inflicted. Maximum remedy is up to $100 to be paid towards the repair of the end user's PC. SecurityCoverage, at its sole discretion, will determine when it is appropriate to engage an outside computer repair entity.