1. I need assistance with my Digital Cable Interactive Menu.
Watch Video .
Download printable instructions. ( Adoble pdf)

3. Set Ups and User Guides.

Click on the links below for set up and user guide documents.
Motorola DCH6416 specs
Motorola DCH6400 specs

Sun spots are magnetic disturbances on the surface of the sun. You'll notice them mostly in the spring and fall, when the energy they give off is more likely to interfere with the satellites that carry many of your cable channels. The result of these disturbances can result in varied levels of static on your television. These conditions quickly pass.

5. Why can't I view channels past channel thirteen?

Most likely your Television needs to be reprogrammed to accommodate the channels above Channel 13. Please consult your television's user manual. Usually you will find a setting relating to 'Input type', and this should be set to 'Cable', not 'Antenna'.

6. Why does my bill differ from others in surrounding areas?

This is due to differing FCC taxes from county to county.

7. How do I suggest cable TV channels?

You can suggest channels and offer other suggestions by clicking here.

8. What do I do if my cable TV is not working?

Many television reception problems are minor and can be fixed quickly and easily on your own. Check the questions on the list below before calling customer service. If you answered "Yes" to all questions, call us using your local number listed at the bottom of this page for service.

• Is your TV plugged in and turned on?
• Is the converter box plugged in and turned on?
• Are both the TV and VCR on channel 3 (channel 4 in some systems)?
• Are all switches set correctly (on CATV or Cable Mode)?
• Are all cable connections tight and secure?
• Are you sure you have a cable problem and not a TV problem? Check all cable outlets to be sure. Picture roll, shrinking picture size, and blank screens with or without sound usually indicate a problem with the TV and not the cable service.
• Is your remote working? If not, try changing the batteries.
• Are all electrical outlets that the equipment is plugged into active? (Test this by plugging a lamp into the outlet and see if the lamp works).
  If there is a switch that controls the outlet that the equipment is plugged into, make sure that it hasn't been accidentally turned off.

Snow on all channels and rushing sounds usually indicate a cable outage, if all of the above items check out.