DO I NEED A MODEM?
Yes, you will need a modem. For analog dialup, we recommend a 28.8 Kbps
or higher speed modem. We support 56 Kbps modems that use the V.90 56K standard.
Other supported modems are K56 flex and V.34 modem. ETC supplies the Broadband
modem needed for your Broadband package.
DO I NEED SOFTWARE?
ETC does not provide any software for analog dialup. If you have Windows
95/98/ME/2000/XP, the software you need is already there. Other operating
systems may have to purchase or download web browser software. Examples
include Internet Explorer and Netscape Navigator. Broadband requires a
10/100 Ethernet card on your computer, however no software is needed for
Broadband.
WHAT IS MY ETC EMAIL ADDRESS?
Your email address is in the form of username@ellijay.com or username@etcmail.com.
For example, if your username is “johndoe”, then your email
address is johndoe@ellijay.com or johndoe@etcmail.com. ETC’s email
address for internet questions is support@ellijay.com.
AT WHAT SPEED SHOULD I CONNECT?
Your connect speed is affected by several variables. These being the phone
line (quality, distance and weather), your modem (type and speed), server
modems (type and speed supported) and installed drivers (both hardware
and software). Because of all these factors, you should not expect you
connection speed to be exactly the same as the speed listed on your modem.
To determine what speed you should be able to connect, contact your computer/modem
manufacturer or call ETC technical support.
WHY DOESN’T MY 56K MODEM CONNECT AT 56 Kbps?
Aside from the factors mentioned in the previous question, other circumstances
prevent 56K modems from actually connecting at 56K. That is only the theoretical
speed of the modem. In practice, the Federal Communications Commission
capped the connection speed at 53 Kbps, and the real-world access is generally
in the 34-48 Kbps range for these modems. More information is available
at www.56K.com.
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HOW DO I SEND & RECEIVE EMAILS?
There are two ways to access your mail box. One is through our website,
www.NorthGaNow.com. The other requires you to have an email program that
will allow a POP3 connection. The programs that ETC supports are provided
with Windows 95/98/ME/2000/XP (Internet mail, Outlook Express, Windows
Messaging) and Netscape Mail. The browser software usually has a mail
program that comes with it. To send and receive mail, you may need to
read the documentation that came with the program or try the online help
menu.
WHAT CHAT LINE DOES ETC SUPPORT?
All chat lines should be available, although some may require additional
fees posed by the owners of that chat line or room. Some chat programs
are ICQ, Yahoo Pager, MSN Messenger and AOL Instant Messenger. Some chat
rooms are proprietary and only accessible through certain software by
certain users.
HOW IS ETC DIFFERENT FROM AOL?
We are an Internet Service Provider (ISP). AOL is an online service. Online
services give you access to content and services they allow and charge
accordingly. They also have different procedures for accessing information.
Online Services provide their own proprietary content that is accessible
only to their users and can limit their accessibility to the web in its
entirety.
HOW DOES WEB TV WORK?
Web TV is also an online service that provides internet access through
a standard TV. It requires a special device and can only be used by subscribers
of Web TV. After you purchase internet access through ETC, you can purchase
service from AOL or Web TV. ETC does not support software or hardware
for these kinds of connections. All technical support must be received
from these service providers. There are no local access phone numbers
for AOL, MSN or Web TV in Ellijay or Blue Ridge.
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