DO I NEED A MODEM?
Yes, you will need a modem. For analog dialup, we recommend
a 28.8 Kbps or higher speed modem. We support 56 Kbps modems
that use the V.90 56K standard. Other supported modems are K56
flex and V.34 modem. ETC supplies the Broadband modem needed
for your Broadband package.
DO I NEED SOFTWARE?
ETC does not provide any software for analog dialup. If you
have Windows 95/98/ME/2000/XP, the software you need is already
there. Other operating systems may have to purchase or download
web browser software. Examples include Internet Explorer and
Netscape Navigator. Broadband requires a 10/100 Ethernet card
on your computer, however no software is needed for Broadband.
WHAT IS MY ETC EMAIL ADDRESS?
Your email address is in the form of username@ellijay.com
or username@etcmail.com. For example, if your username is
“johndoe”, then your email address is johndoe@ellijay.com
or johndoe@etcmail.com. ETC’s email address for internet
questions is support@ellijay.com.
AT WHAT SPEED SHOULD I CONNECT?
Your connect speed is affected by several variables. These
being the phone line (quality, distance and weather), your
modem (type and speed), server modems (type and speed supported)
and installed drivers (both hardware and software). Because
of all these factors, you should not expect you connection
speed to be exactly the same as the speed listed on your modem.
To determine what speed you should be able to connect, contact
your computer/modem manufacturer or call ETC technical support.
WHY DOESN’T MY 56K MODEM CONNECT AT 56 Kbps?
Aside from the factors mentioned in the previous question,
other circumstances prevent 56K modems from actually connecting
at 56K. That is only the theoretical speed of the modem. In
practice, the Federal Communications Commission capped the
connection speed at 53 Kbps, and the real-world access is
generally in the 34-48 Kbps range for these modems. More information
is available at www.56K.com.
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HOW DO I SEND & RECEIVE
EMAILS?
There are two ways to access your mail box. One is through
our website, www.NorthGaNow.com. The other requires you to
have an email program that will allow a POP3 connection. The
programs that ETC supports are provided with Windows 95/98/ME/2000/XP
(Internet mail, Outlook Express, Windows Messaging) and Netscape
Mail. The browser software usually has a mail program that
comes with it. To send and receive mail, you may need to read
the documentation that came with the program or try the online
help menu.
WHAT CHAT LINE DOES ETC SUPPORT?
All chat lines should be available, although some may require
additional fees posed by the owners of that chat line or room.
Some chat programs are ICQ, Yahoo Pager, MSN Messenger and
AOL Instant Messenger. Some chat rooms are proprietary and
only accessible through certain software by certain users.
HOW IS ETC DIFFERENT FROM AOL?
We are an Internet Service Provider (ISP). AOL is an online
service. Online services give you access to content and services
they allow and charge accordingly. They also have different
procedures for accessing information. Online Services provide
their own proprietary content that is accessible only to their
users and can limit their accessibility to the web in its
entirety.
HOW DOES WEB TV WORK?
Web TV is also an online service that provides internet access
through a standard TV. It requires a special device and can
only be used by subscribers of Web TV. After you purchase
internet access through ETC, you can purchase service from
AOL or Web TV. ETC does not support software or hardware for
these kinds of connections. All technical support must be
received from these service providers. There are no local
access phone numbers for AOL, MSN or Web TV in Ellijay or
Blue Ridge.
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