VOICE MAIL SET
UP
(click
here to print)
The first time you log in, set up your
mailbox. To set up your mailbox you need to complete
2 steps:
Enter a new password
Record a personal greeting
Press 8 from your home phone, or call
706-635-6245(MAIL) in Ellijay
706-253-6245(MAIL) in Jasper & Ball Ground
706-946-6245(MAIL) in Blue Ridge & Ducktown
Enter your mailbox number (telephone number) followed
by #. Enter 9999 (temporary password). Continue on
to Password and Recording Your Personal Greeting Sections.
Password
Your password protects your mailbox from unauthorized
use. Once your password is changed from the default
password, no one can log into your mailbox except
you. Passwords should be four to seven digits in length.
Use a number combination you are familiar with, but
would be hard for someone else to figure out.
Press 4 for the Personal Options Menu
Press 4 for the Personal Preferences
Press 1 to change password
Enter a 4-7 digit log in password followed by #
Press ** to return to the Main Menu
Recording Your Personal Greeting
Your personal greeting plays when a caller reaches
your mailbox. Your greeting should contain your name
and any message you wish to leave for your callers.
Sample Greeting: "Hello, this is Bill Jones.
I'm sorry I missed your call. Please leave a message
at the tone and I will call you back as soon as possible."
Log into your Mailbox:
Press 3 for the Greeting Menu
Press 2 to record your greeting
Press # when finished recording
After recording your greeting, you can:
Press 1 to play your greeting
Or hang up
Accessing your Mailbox
Press 8 from your home phone, or call
706-635-6245(MAIL) in Ellijay
706-253-6245(MAIL) in Jasper & Ball Ground
706-946-6245 in Blue Ridge & Ducktown
GROUP LISTS for Notification Phone Calls
call ETC to sign up
(click
here to print) A group list is a list
of mailbox numbers or telephone numbers that is created
once and assigned a list number and a recorded name.
Once your lists are created, you need only to enter
the list number and your message will be delivered
to everyone on the list. Your mailbox may contain
a maximum of 15 different lists with up to 60 numbers
per list.
1. CREATING GROUP LISTS
- Log into your mailbox
- Press 4 for the personal options menu
- Press 2 for group list options
- Press 2 to create a group list
- Enter a one or two digit group list number followed
by #
- Record a name for the list followed by #
- Enter any or all of the following types of destination
addresses (press # after each entry is made):
- Mailbox number
- Telephone number (if long distance do not add
a "1")
(if 706 area code you do not have to enter "706")
(all other area codes have to be entered)
- another group list number
- Press # to save all entries added to the list.
2. DELETING A GROUP LIST
- Log into your mailbox.
- Press 4 for the personal options menu
- Press 2 for group list options
- Press 3 to delete a group list
- Enter the one or two digit group list number that
you wish to delete.
3. REVIEWING YOUR GROUP LIST DIRECTORY
- Log into your mailbox
- Press 4 for the personal options menu
- Press 2 for group list options
- Press 1 to review your group list directory
4. ADDING AN ADDRESS TO A GROUP LIST
- Log into your mailbox
- Press 4 to enter the personal options menu
- Press 2 for group list options
- Press 4 to modify a list
- Enter the list number followed by #
- Press 1 to add an address to the list followed by
#
- Press # to save any changes
5. REVIEWING ADDRESSES IN A GROUP LIST
- Log into your mailbox
- Press 4 to enter the personal options menu
- Press 2 for group list options
- Press 4 to modify a list
- Enter the list number followed by #
- Press 2 to review addresses on the list
At this point the first address on the list will play.
You options are:
- Press 1 to play the next address
- Press 2 to delete the played address
- Press 3 to go to the top of your list
- Press 4 to go to the end of a list
- Press 6 to play the previous address
- Press 8 to play the current address
- Press # to save any changes
6. PLAYING A GROUP LIST NAME
- Log into your mailbox
- Press 4 to enter the personal options menu
- Press 2 for group list options
- Press 4 to change a list
- Enter the list number followed by #
- Press 3 to play the list name
7. RE-RECORDING A NAME FOR YOUR GROUP LIST
- Log into your mailbox
- Press 4 to enter the personal options menu
- Press 2 for group list options
- Press 4 to change a list
- Enter the list number followed by #
- Press 4 to re-record a name for your group list
- Record your list name followed by #
SENDING A GROUP MESSAGE
1. RECORDING AND SENDING A MESSAGE
- Log into your mailbox
- Press 2 to begin recording your message
- Press # to end your recording
At this point your options are:
- Press 1 to review your recorded message
- Press 2 to continue recording the message
- Press 5 to select future delivery
- Press 7 to delete the recorded message
- Press 9 to send the message
- Enter a destination address to which the message
will be sent. This can be an individual telephone
or mailbox number, a string of telephone or mailbox
numbers, or a group list number or string of group
list numbers. |
ANONYMOUS CALL
REJECTION
Anonymous Call Rejection allows you to reject
calls from parties who have activated privacy feature
to prevent their phone number from being recognized
by your phone.
To Activate Service:
• Press *77
To Deactivate Service:
• Press *87
CALL FORWARDING
Call Forwarding allows you to redirect all
calls to another telephone number so your calls can
follow you wherever you go. It reduces missed calls,
eliminates waiting for important calls and adds an extra
measure of security while you're away from home.
To Activate Service:
• Press
*72, wait for 3 beeps and a steady dial tone.
•
Dial the number to shich you wish to forward your calls.
• Press #, wait for ringing and answer. Advise
part of call forwarding.
• If a call is not
answered, repeat steps 1-3, wait for 3 beeps and a dial
tone, then hang up.
To Deactivate Service:
• Press *73, listen for 3 beeps, then hang up.
PREFERRED CALL FORWARDING
Preferred Call Forwarding allows only certain calls
to be forwarded to you. You choose who you want to receive
calls from. You won't miss any important calls but you
won't be bothered by calls you don't want.
To
Activate Service:
• Press *63
• The voice instructions will guide you through
the steps of how to turn the option on or off and how
to make changes to your Preferred Call Forwarding list.
REMOTE ACTIVATE CALL FORWARDING
This feature allows you to activate your Call Forwarding
feature even after you've already left home. Activate
Call Forwarding from any touch-tone phone. You must
have call forwarding on line also for this to work.
To Activate Service:
• Please
call customer support for guidance on activating the
service in your particular area.
CALLER ID DELUXE
Caller ID informs you of the name and phone number of
a person calling you. Once you see the name of the person
calling you, you can decide whether or not to take the
call. You will need a Caller Display Device for this
service.
CALL SCREENING
Call Screening prevents certain callers from calling
you. You choose who you want to receive calls from.
When callers from phone numbers on your Call Screening
list attempt to call you, they will receive a message
indicating that you are not currently accepting calls
from their number.
To Activate Service:
• Press *60
• The voice instructions will guide you through
the steps of how to turn Call Screening on or off.
PERSONAL RINGING
Personal Ringing allows you to have up to three telephone
numbers with unique ringing patterns (and unique Call
Waiting tones if you have the Call Waiting feature).
You'll be able to determine for whom a call is intended
(children's number or parent's number) or the type of
call (business or personal). Personal Ringing provides
many of the advantages of additional lines, but at a
fraction of the cost.
To Activate Service:
• Contact ETC for more information about this
service.
PRIORITY RING
This feature alerts you to important calls by giving
them a distinctive ringing pattern.
To Activate
Service:
• Press *61
• The voice instructions
will guide you through the steps.
When Activated:
• You will hear a short-lont-short ringing pattern
when calling from any number on your list.
•
You will hear a normal ring pattern when called from
a number not on your list.
SPECIAL
CALL ACCEPTANCE
Special Call Acceptance allows you to build a list of
only the people you wish to get through to you. For
example, you may be working and want only family members
to be able to call. You won't be interrupted by unwanted
calls but important calls will be able to get through.
To Activate Service:
• Press
*64
• The voice instructions will guide you
through the steps of how to turn SCP on or off and how
to make changes to your SCP list.
CALL RETURN
Call Return allows you to return a missed call, even
when you don't know who called. In the event the caller
did not leave a message or a phone number, you can identify
the caller's number and, if you wish, return the call.
Please note-you will only be able to return the
last incoming call you received.
To
Activate Service:
• Press *69
• An announcement will tell you the phone number
of the party who last called you.
• If you
wish to return the call, press 1 and wait for answer.
• If you do not wish to return the call, hang
up.
To Deactivate Service:
• Press *89 and listen for tone or announcement.
CALL WAITING
Call Waiting alerts you with a beep during a telephone
conversation that another call is waiting to be answered.
It prevents missed calls and provides many of the advantages
of an additional line, but at a fraction of the cost.
To End a Current Call & Answer a Waiting
Call:
• Hang up and allow the phone
to ring.
To Hold a Current Call & Answer
a Waiting Call:
• Depress the switchhook.
CALL WAITING DELUXE
This feature shows the name and number of the calling
party on your Caller ID Deluxe display device while
you are on the telephone. You can determine if you want
to break your current conversation to answer your call
waiting.
CANCEL CALL WAITING
This feature allows you to cancel Call Waiting before
or during a phone call to prevent interruptions on long
distance and important phone calls and to prevent data
transmission interruptions when using computer modems.
To Cancel Call Waiting before a Call:
• Press *70, wait for 3 beeps and dial
tone, the dial the desired number.
To Cancel
Call Waiting during a Call:
• You
must have the Three-Way calling feature.
•
If so, depress the switchhook and wait for 3 beeps and
a dial tone.
• You will automatically be reconnected
to the existing call.
SPEED CALLING
Speed Calling allows you to call selected telephone
numbers quickly by dialing an assigned code. It eliminates
the need to look up or remember telephone numbers and
saves time when dialing numbers, especially long distance
numbers. It also allows for fast, accurate dialing of
emergency numbers.
To Activate Service:
• Press 74# for 1-digit
Speed Calling (codes 2-9)
• or Press 75# for
2-digit Speed Calling (codes 20-49)
• Enter
desired phone number, press #, wait for three beeps
and hang up.
• Press Speed Calling Code followed
by # to place a call
To Change Calling entries:
• Repeat steps above.
DIRECT
LINE
Direct Line allows you to call a predesignated number
or emergency service simply by lifting the handset.
It eliminates the need t remember emergency numbers
and those calls are placed quickly and automatically.
Enhances the safety and security for people who are
alone (especially children, the elderly or the sick).
To Activate Service:
• The
predesignated number will be dialed automatically within
the first 15 seconds after lifting the handset.
• If you do not want to dial the predesignated
number, you can dial any number before 15 seconds have
elapsed. Note: the predesignated number
is selected by you when you order your Direct Line
service. To change this number, you must contact ETC
Customer Service.
REPEAT DIALING
Repeat Dialing allows you to do other things while your
phone continuously calls back a busy number. While repeat
dialing is activated yo may still make and receive calls.
Repeat dialing will coninuously attempt to call back
a busy number for 30 minutes.
To Activate
Service:
• After receiving a busy
signal, hang up, then lift the receiver and listen for
a dial tone.
• Press *66
• An announcement
or three beeps will alert you that the line is busy.
• You will hear a short-short-long ring when the
line is free.
• Your call will automatically
be made when you lift the handset>
To
Deactivate Service:
• Press *86 and wait for announcement.
CONFERENCE BRIDGE
The Conference Bridge feature allows you to talk with
more than one person during one telephone call. This
is useful for home offices and for talking to friends
or family members in different locations at the same
time.
To Activate Service:
• ETC will assign the customer a PIN number. The
PIN number is used to call in to a specific phone number
at a reserved time. The customer provides this number
to other people who wish to enter a conference call.
THREE-WAY CALLING
Three-Way Calling allows you to add a third party to
an existing telephone conversation. It reduces the need
for callbacks when trying to confirm plans and schedules.
It also brings families and friends together.
To
Activate Service:
• Ask the party
to stay on the line.
• Depress the switchhook
and wait for three beeps followed by a steady dial tone.
• Dial the third party's number. When they respond,
depress the switchook and your three-way call is established.
• If the third party's number is busy or if there
is no answer, depress the switchhook twice
to reconnect to the first call.
To Deactivate
Service:
After a 3-way call is established, you may depress the
switchhook at any time to drop the third party. |
PAY
BILL
CHECK
EMAIL 
