Know what’s going on with your ETC service …
… with Text Alerts.
ETC is proud of the reliable service we offer. However, if a time comes where your service is experiencing an issue, we provide an easy way for you to always know what is going on.
Through SMS messaging, receive information regarding any outages or maintenance that affects your service. When your service is back to normal, you will get an update message. No more wondering!
Keywords
HELP
Text the word HELP to 800-717-3710 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.
STOP
Text the word STOP to 800-717-3710 at any time during the month to stop receiving text account alerts to your mobile phone.
OUTAGE
Text the word OUTAGE to 800-717-3710 at any time to check if there is an outage in your area.
FAQs
What is GOCare?
GOCare is a mobile account alert platform proactively delivering account information (outage and maintenance notifications). Information can be initiated by either ETC or the Customer with the use of “KEYWORDS”.
Why should I use GOCare Alerts?
GOCare is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.
Will I constantly be getting messages from ETC?
NO! ETC will only send service disruption messages including outage or maintenance notifications as applicable. Customers may also initiate these inquiries by using the KEYWORDS shown below.
Will you sell my information to others?
NO! ETC protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from ETC through the GOCare service.
How much will GOCare cost me?
ETC does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.
Do I have to use GOCare?
ETC customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 800-717-3710.
Does Capitalization matter when I am texting to the Company?
No. GOCare recognizes upper and lower-case letters as the same.
What if I get a new mobile number?
Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your ETC account with your new mobile contact number (and delete the old mobile number).
How do I Opt-Out of or stop receiving the GOCare message alerts?
To Opt-Out, text STOP (without additional characters or spaces) to 800-717-3710.
Which wireless carriers support the GOCare text message service?
Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see ETC Terms and Conditions.