Know what’s going on with your ETC service …
… with Text Alerts.
ETC is proud of the reliable service we offer. However, if a time comes where your service is experiencing an issue, we provide an easy way for you to always know what is going on.
Through SMS messaging, receive information regarding any outages or maintenance that affects your service. When your service is back to normal, you will get an update message. No more wondering!
DOWNLOAD & INSTALL OUR TEXT ALERTS VIRTUAL CONTACT FILE TO YOUR PHONE
Update Contact Info
You can easily add or change your mobile number by completing our update form here:
Questions
How do I get Text Alerts setup?
There is nothing you need to do. We will automatically enroll the mobile numbers listed on your account. You will receive the “Welcome” message shown below for each number that is registered successfully.
After we auto enroll customer numbers, we will let you know when Text Alerts service will begin. Once launched, Text Alerts will be actively sending notifications if there is an maintenance scheduled or outage affecting you.
How do I get Text Alerts setup?
The mobile numbers associated with your account will be automatically enrolled.
Can I turn off Text Alerts?
Yes. There are a couple options. If you want to stop notifications for a current outage or maintenance, you can text NOUPDATES. You will still get future notices, but no more for the current outage. If you do not wish to receive any service notifications for your account, text STOP. This will permanently opt-out your number. If you wish to get notifications again you will need to text UNSTOP to 800-717-3710
What if I need to change or add a mobile number on my account?
After Text Alerts has launched, you can easily add or change your mobile number.
Click the link above, under the “Update Contact Info” section. We will update your account and add your new mobile number to Text Alerts
Can I check to see if there is an outage for me?
If your mobile number is up to date on your account, text OUTAGE to 800-717-3710, any time to check if there is an outage at your location.
Keywords
HELP
Text the word HELP to 800-717-3710 to receive a text with available KEYWORDS to access your account.
STOP
Text the word STOP to 800-717-3710 to stop receiving text alerts to your mobile phone.
UNSTOP
Text the word UNSTOP to 800-717-3710 to start receiving text alerts to your mobile phone if you had previously texted STOP.
OUTAGE
Text the word OUTAGE to 800-717-3710 to check if there is an outage at your location.
NOUPDATES
Text the word NOUPDATES to 800-717-3710 during an outage to cancel further updates regarding the current outage, but still receive future alerts.
FAQs
What is GOCare?
GOCare is a mobile account alert platform proactively delivering account information (outage and maintenance notifications). Information can be initiated by either ETC or the Customer with the use of “KEYWORDS”.
Why should I use GOCare Alerts?
GOCare is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.
Will I constantly be getting messages from ETC?
NO! ETC will only send service disruption messages including outage or maintenance notifications as applicable. Customers may also initiate these inquiries by using the KEYWORDS shown below.
Will you sell my information to others?
NO! ETC protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from ETC through the GOCare service.
How much will GOCare cost me?
ETC does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.
Do I have to use GOCare?
ETC customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 800-717-3710.
Does Capitalization matter when I am texting to the Company?
No. GOCare recognizes upper and lower-case letters as the same.
What if I get a new mobile number?
Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your ETC account with your new mobile contact number (and delete the old mobile number).
How do I Opt-Out of or stop receiving the GOCare message alerts?
To Opt-Out, text STOP (without additional characters or spaces) to 800-717-3710.
Which wireless carriers support the GOCare text message service?
Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see ETC Terms and Conditions.